Empowering Hospitality Talent Through Personalized Training
By: TN Media News, Riyadh
In a strategic move to enhance employee development and performance, Four Seasons Hotel Riyadh has partnered with Axonify, a leader in AI-based learning solutions. This collaboration reflects the hotel’s commitment to operational excellence and innovation in the hospitality sector in Saudi Arabia.
The partnership aims to deliver personalized training programs tailored to each team member’s knowledge level, role, and engagement needs ultimately improving service quality and team satisfaction.
Personalized Learning for Every Department
Crafted by Biz Group, a premier learning and development company in the Middle East, the training initiative is designed to align with the hotel’s performance goals. The program offers department-specific content, making it highly relevant and engaging for every employee.
Accessible via mobile and desktop, the platform encourages flexible learning and daily participation. This approach fosters a culture of continuous improvement and ensures that training fits seamlessly into busy hospitality schedules.
Leadership Endorsement and Vision
Guenter Gebhard, Regional Vice President & General Manager of Four Seasons Hotel Riyadh, highlighted the importance of investing in employee growth.
“Axonify helps us deliver a more personalized, digital experience for our colleagues through bite sized, purposeful training that empowers them to grow in a fun and engaging way,” he stated.
This vision underscores the hotel’s focus on technology-driven learning, positioning it as a pioneer in hospitality innovation.
A Step Forward in Hospitality Excellence
Axonify’s adaptive AI system, enhanced by Biz Group’s 30 years of experience, enables hyper-personalized training for staff. This approach helps place the right talent in the right roles, ultimately strengthening the guest experience.
Matthew Wilkins, Director of Learning Technology at Biz Group, added,
“Our partnership combines deep regional experience with cutting-edge AI, ensuring Four Seasons continues offering an unmatched guest experience.”
Supporting Saudi Arabia’s Growing Hospitality Industry
As the hospitality industry in the Kingdom continues to grow rapidly, Four Seasons Hotel Riyadh’s focus on talent development stands out. This partnership with Axonify is more than a tech upgrade—it’s a long-term commitment to staff empowerment, service excellence, and future-readiness.
By integrating AI-driven learning and operational tools, the hotel reinforces its reputation for world-class service and forward-thinking leadership in the luxury hospitality sector.
